Privacy Policy

Effective Date: January 2026

Company Name: TOURA LLC
Website: https://toura.id

1. Introduction

TOURA LLC ("TOURA,” "we,” "our,” or "us”) provides transportation services, ride booking, tours, and related travel experiences through our website and mobile applications.

This Privacy Policy explains how we collect, use, store, and protect information when customers:

Book rides or tours
Use our mobile applications
Contact us by phone, SMS, or email
Interact with our drivers or contractors

By using our services, you consent to this Privacy Policy.

2. Information We Collect

Personal Information

We may collect:

Full name
Phone number
Email address
Pickup and drop-off locations
Emergency contact information (if provided)

Location Information

Our services require location data to operate safely and effectively.

We may collect:

GPS location
Pickup location
Drop-off destination
Route information

Location tracking may occur during active rides or tours.

Payment Information

Payments may be processed through:

Square
WooCommerce integrations
Other approved payment processors

TOURA LLC does not store full credit card numbers.

Payment providers maintain their own security standards.

Device and Technical Information

We may collect:

Device model
Operating system
IP address
Browser type
App usage data

This helps maintain safety and service performance.

3. How We Use Information

Information may be used to:

Confirm ride bookings
Dispatch drivers or guides
Process payments
Send ride notifications
Provide customer support
Improve service safety
Meet insurance or regulatory requirements

4. SMS Communications

If you provide a phone number or opt into messaging:

You may receive:

Booking confirmations
Ride status updates
Service notifications

SMS services may be delivered through providers such as Twilio.

Standard carrier messaging rates may apply.

You may opt out by replying STOP when applicable.

5. Driver and Contractor Operations

TOURA LLC may utilize:

Employees
Independent contractors
Guides or drivers

Personal information necessary to complete transportation services may be shared with assigned drivers solely for service delivery purposes.

6. Vehicle Monitoring and Safety Recording

For safety, insurance, and liability purposes:

Vehicles may utilize:

GPS tracking systems
Video recording devices
Audio recording devices

Recording may occur inside or outside vehicles.

Recordings may be used for:

Passenger safety
Incident investigation
Insurance claims
Legal compliance

By entering a TOURA vehicle, passengers acknowledge recording may occur.

7. Passenger Conduct and Liability Acknowledgement

Passengers agree to:

Follow driver safety instructions
Use seatbelts when available
Avoid unsafe behavior

TOURA LLC reserves the right to refuse service where safety concerns exist.

Damage caused by passengers may result in additional charges.

8. Photography and Promotional Media

Tours and rides may occasionally involve photography or video recording for:

Marketing
Social media promotion
Website content

If identifiable images are used publicly, reasonable efforts will be made to respect customer privacy.

Customers may request removal of identifiable promotional material when feasible.

9. Alcohol and Nightlife Transportation

Passengers using nightlife or entertainment transportation services remain responsible for lawful behavior.

Drivers may refuse service to individuals who present a safety risk.

TOURA LLC complies with local and state transportation laws.

10. Third-Party Services

We may rely on third-party providers including:

Google Maps
Apple Maps
Square payment services
WooCommerce
SMS notification providers
Cloud hosting platforms

These providers maintain independent privacy policies.

11. Data Sharing

We do not sell personal information.

Information may be shared only when necessary:

Payment processors
Dispatch systems
Insurance carriers
Law enforcement when legally required

12. Data Security

We implement reasonable protections including:

SSL encryption
Secure hosting
Restricted administrative access

No online system guarantees absolute security.

13. Data Retention

Information is retained only as long as necessary to:

Complete services
Maintain accounting records
Meet insurance or legal obligations.

14. Children’s Privacy

Services are not intended for persons under 18 without adult supervision.

We do not knowingly collect information from minors.

15. Your Rights

You may request:

Access to your personal data
Correction of inaccurate data
Deletion requests when legally permissible.

16. Insurance and Legal Compliance

Information may be retained or disclosed when required for:

Insurance investigations
Accident reporting
Legal proceedings
Regulatory compliance.

17. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will appear on this page.

18. Contact Information

TOURA LLC
Website: http://toura.id

Email: avasquez@toura.id